/* supportdesk portal */
:root {
  --bg: #f4f6f8;
  --card: #ffffff;
  --ink: #1c2733;
  --muted: #66788a;
  --line: #dde4ea;
  --brand: #2563eb;
  --brand-ink: #ffffff;
  --danger: #b91c1c;
  --ok-bg: #ecfdf5;
  --radius: 10px;
}
* { box-sizing: border-box; }
html, body { margin: 0; padding: 0; }
body {
  background: var(--bg);
  color: var(--ink);
  font: 15px/1.55 -apple-system, "Segoe UI", Roboto, "Helvetica Neue", sans-serif;
}
main { max-width: 1100px; margin: 24px auto 64px; padding: 0 16px; }
a { color: var(--brand); text-decoration: none; }
a:hover { text-decoration: underline; }
code { background: #eef2f6; border-radius: 4px; padding: 1px 5px; font-size: .92em; }
h1 { font-size: 24px; margin: 0 0 12px; }
h2 { font-size: 17px; margin: 0 0 10px; }
h3 { font-size: 14px; text-transform: uppercase; letter-spacing: .04em; color: var(--muted); margin: 20px 0 8px; }
aside h3:first-child { margin-top: 0; }

/* nav */
.topnav {
  display: flex; align-items: center; gap: 20px;
  background: #10233c; color: #fff; padding: 10px 20px;
}
.topnav .brand { color: #fff; font-weight: 700; font-size: 16px; }
.navlinks { display: flex; gap: 4px; flex: 1; }
.navlinks a { color: #c7d4e2; padding: 6px 12px; border-radius: 6px; }
.navlinks a:hover { color: #fff; text-decoration: none; background: #1d3552; }
.navlinks a.active { color: #fff; background: #24466b; }
.navuser { display: flex; align-items: center; gap: 10px; color: #c7d4e2; font-size: 13.5px; }
.navuser a { color: #fff; }

/* cards, stats, tables */
.card {
  background: var(--card); border: 1px solid var(--line);
  border-radius: var(--radius); padding: 18px 20px; margin-bottom: 18px;
}
.stat-row { display: flex; gap: 12px; margin: 0 0 18px; flex-wrap: wrap; }
.stat {
  flex: 1; min-width: 100px; background: var(--card); border: 1px solid var(--line);
  border-radius: var(--radius); padding: 14px; text-align: center; color: var(--ink);
}
.stat:hover { text-decoration: none; border-color: var(--brand); }
.stat-n { display: block; font-size: 22px; font-weight: 700; }
.stat span:last-child { color: var(--muted); font-size: 13px; }
.cols { display: grid; grid-template-columns: 1fr 1fr; gap: 18px; }
.table { width: 100%; border-collapse: collapse; }
.table th { text-align: left; font-size: 12.5px; text-transform: uppercase; letter-spacing: .04em; color: var(--muted); padding: 8px 10px; border-bottom: 1px solid var(--line); }
.table td { padding: 9px 10px; border-bottom: 1px solid #edf1f5; vertical-align: top; }
.table tr:last-child td { border-bottom: 0; }

/* tickets */
.ticketlist { list-style: none; margin: 0; padding: 0; }
.ticketlist li { border-bottom: 1px solid #edf1f5; }
.ticketlist li:last-child { border-bottom: 0; }
.ticketlist a { display: flex; gap: 10px; align-items: baseline; padding: 8px 2px; color: var(--ink); }
.ticketlist a:hover { text-decoration: none; background: #f8fafc; }
.ticketlist .ref { color: var(--brand); font-weight: 600; font-size: 13px; white-space: nowrap; }
.ticketlist .subj { flex: 1; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.pager { display: flex; gap: 10px; justify-content: flex-end; margin-top: 10px; }

.badge {
  display: inline-block; padding: 1px 9px; border-radius: 999px;
  font-size: 12px; font-weight: 600; background: #e5eaf0; color: #3b4b5c;
}
.b-new { background: #fef3c7; color: #92400e; }
.b-open { background: #dbeafe; color: #1e40af; }
.b-pending { background: #ede9fe; color: #5b21b6; }
.b-solved { background: #d1fae5; color: #065f46; }
.b-closed { background: #e5e7eb; color: #4b5563; }
.b-note { background: #fde68a; color: #78350f; }
.prio { font-size: 13px; }
.p-urgent { color: #b91c1c; font-weight: 700; }
.p-high { color: #c2410c; font-weight: 600; }
.p-normal { color: #3b4b5c; }
.p-low { color: #66788a; }

/* forms */
label { display: block; margin-bottom: 12px; font-size: 13.5px; color: #33414f; }
label.check { display: flex; align-items: center; gap: 8px; }
input[type=text], input[type=email], input[type=password], input[type=number], input[type=search], select, textarea {
  width: 100%; margin-top: 4px; padding: 8px 10px;
  border: 1px solid var(--line); border-radius: 7px; font: inherit; background: #fff; color: var(--ink);
}
input:focus, select:focus, textarea:focus { outline: 2px solid #bfdbfe; border-color: var(--brand); }
input.mini { width: 180px; display: inline-block; margin: 0 6px 0 0; padding: 4px 8px; font-size: 13px; }
fieldset { border: 1px solid var(--line); border-radius: 7px; margin: 0 0 12px; }
button, .btn {
  display: inline-block; padding: 8px 16px; border-radius: 7px; border: 1px solid var(--line);
  background: #fff; color: var(--ink); font: inherit; cursor: pointer; text-decoration: none;
}
button:hover, .btn:hover { border-color: #b6c2cf; text-decoration: none; }
button.primary, .btn.primary { background: var(--brand); border-color: var(--brand); color: var(--brand-ink); }
button.primary:hover { background: #1e56d0; }
button.block, .btn.block { display: block; width: 100%; text-align: center; }
button.linklike { border: 0; background: none; color: var(--brand); padding: 2px 4px; font-size: 13px; cursor: pointer; }
.linklike:hover { text-decoration: underline; }
.form button { margin-top: 4px; }
.rowactions { white-space: nowrap; }
.inline { display: inline; }

/* alerts, flash */
.alert { background: #fef2f2; border: 1px solid #fecaca; color: var(--danger); border-radius: 8px; padding: 10px 14px; margin-bottom: 14px; }
.alert.ok { background: var(--ok-bg); border-color: #a7f3d0; color: #065f46; }
.flash {
  max-width: 1100px; margin: 12px auto -6px; padding: 10px 16px;
  background: var(--ok-bg); border: 1px solid #a7f3d0; color: #065f46; border-radius: 8px;
}
.muted { color: var(--muted); }
.small { font-size: 12.5px; }

/* login */
.login-card { max-width: 380px; margin: 8vh auto 0; background: var(--card); border: 1px solid var(--line); border-radius: 12px; padding: 28px; }
.login-card h1 { text-align: center; }
.login-card .primary { margin-top: 8px; }

/* ticket page */
.ticket-grid { display: grid; grid-template-columns: 1fr 300px; gap: 18px; align-items: start; }
.page-head { display: flex; align-items: center; justify-content: space-between; margin-bottom: 14px; }
.page-head h1 { margin: 0; }
.filters { display: flex; gap: 8px; align-items: center; }
.filters input[type=search] { max-width: 320px; margin: 0; }
.filters select { width: auto; margin: 0; }

.msg { background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); margin-bottom: 12px; }
.msg header { display: flex; gap: 10px; align-items: center; padding: 8px 14px; border-bottom: 1px solid #edf1f5; font-size: 13px; color: var(--muted); }
.msg.from-customer header { background: #fffbeb; }
.msg.from-agent header { background: #eff6ff; }
.msg.internal { border-style: dashed; background: #fffdf5; }
.md-body { padding: 12px 16px; overflow-wrap: anywhere; }
.md-body pre { background: #f6f8fa; padding: 10px 12px; border-radius: 7px; overflow-x: auto; }
.md-body code { background: #f0f3f6; }
.md-body pre code { background: none; padding: 0; }
.md-body blockquote { border-left: 3px solid var(--line); margin: 8px 0; padding: 2px 14px; color: var(--muted); }
.md-body img { max-width: 100%; }
.md-body table { border-collapse: collapse; }
.md-body th, .md-body td { border: 1px solid var(--line); padding: 5px 10px; }

.replybox { margin-top: 18px; }
.reply-actions { display: flex; gap: 10px; justify-content: flex-end; margin-top: 10px; }
.reply-actions select { width: auto; }
.attach-form { display: flex; gap: 8px; align-items: center; margin-top: 10px; }
.trail { list-style: none; margin: 0; padding: 0; font-size: 13px; }
.trail li { padding: 3px 0; border-bottom: 1px dashed #edf1f5; }
.trail li:last-child { border-bottom: 0; }
.event-type { font-weight: 600; }
.plainlist { list-style: none; margin: 0; padding: 0; }
.plainlist li { padding: 4px 0; }
.sidebar form { margin-bottom: 8px; }

/* markdown editor */
.md-editor { border: 1px solid var(--line); border-radius: 8px; background: #fff; }
.md-editor .md-toolbar { display: flex; gap: 2px; padding: 6px; border-bottom: 1px solid var(--line); flex-wrap: wrap; }
.md-editor .md-toolbar button { border: 0; background: none; padding: 4px 9px; border-radius: 5px; font-size: 13px; color: #33414f; }
.md-editor .md-toolbar button:hover { background: #eef2f6; }
.md-editor textarea { border: 0; border-radius: 0 0 8px 8px; min-height: 130px; resize: vertical; margin: 0; }
.md-editor textarea:focus { outline: none; }
.md-editor .md-preview { padding: 12px 16px; border-top: 1px dashed var(--line); background: #fafcfe; }
.md-editor .md-preview:empty { display: none; }
.bigcode { display: block; padding: 8px 10px; margin: 8px 0; overflow-x: auto; user-select: all; }
.mini-code { font-size: 11.5px; }

@media (max-width: 900px) {
  .ticket-grid, .cols { grid-template-columns: 1fr; }
  .stat-row { flex-wrap: wrap; }
}